Privacy Policy | RG Sparkle Property Maintenance

Please review before publishing. This is a solid starting template for a UK cleaning business — have it checked against your final data-handling, insurance and terms (and the ICO guidance) before you rely on it.

Last updated: September 2026

Who we are

RG Sparkle Property Maintenance is the trading name of RG Global Solutions Ltd, a cleaning and property-services company operating in Lincoln and the surrounding area. We are the "data controller" for the personal information described here.

What we collect

Details you give us — your name, phone number, email, postcode/address, property details and any message or photos you send when you request a quote, book, or contact us.
Booking and service records — the services you book, appointment dates and job notes.
Website usage — basic technical and analytics data collected through cookies (see our Cookie Policy) if you consent.

How we use it

To respond to enquiries, prepare quotes and deliver the services you request.
To manage bookings, payments and our relationship with you as a customer.
To improve our website and services, and — only with your consent — to send you offers.

Our lawful bases

We rely on consent (e.g. marketing and non-essential cookies), contract (to provide services you book), and legitimate interests (to run and improve our business) — always balanced against your rights.

Who we share it with

We use trusted providers to run our business — for example our website host, online booking system and payment processor — who only process your data on our instructions. We never sell your personal data. We may disclose information where the law requires it.

How long we keep it

We keep enquiry and customer records only as long as needed for the purpose collected and to meet legal and accounting obligations, then delete or anonymise them.

Your rights

You have the right to access, correct, delete or restrict your data, to object to certain processing, and to data portability. To exercise any of these, contact us using the details below. You can also complain to the UK Information Commissioner's Office (ICO) at ico.org.uk.

Contact

RG Global Solutions Ltd, trading as RG Sparkle Property Maintenance. Questions about this policy? Email info@rgglobalsolution.com or call 07351 212395.