Cancellation Policy | RG Sparkle Property Maintenance

Please review before publishing. This is a solid starting template for a UK cleaning business — have it checked against your final data-handling, insurance and terms (and the ICO guidance) before you rely on it.

Last updated: September 2026

Rescheduling

Plans change — we understand. You can reschedule your appointment free of charge up to 24 hours before the booked start time, subject to availability.

Cancellations

More than 24 hours' notice — cancel free of charge; any deposit paid is refunded or held against a future booking, as you prefer.
Within 24 hours — as the slot has been reserved for you, any deposit may be retained to cover it.
No access / lock-out — if our team cannot access the property at the agreed time, a charge may apply to cover the reserved slot and travel.

Deposits

A deposit may be requested to secure larger or specialist jobs. It is applied to your final price on completion, and handled as set out above if you cancel or reschedule.

Changes by us

If we ever need to move your appointment (for example due to illness or an emergency), we'll contact you as early as possible and offer the earliest convenient alternative — with no charge to you.

How to cancel or reschedule

Just contact us using the details below, or manage your booking online where available. The sooner you let us know, the easier it is for us to offer your slot to someone else.

Contact

RG Global Solutions Ltd, trading as RG Sparkle Property Maintenance. Questions about this policy? Email info@rgglobalsolution.com or call 07351 212395.